Install and configure applications
Monitor computer systems and networks
Talk to staff or clients to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Provide support, including procedural documentation and relevant reports
Follow instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Professionally represent the organization within/outside the organization and provide necessary information to internal and external customers.
Reports daily to the immediate manager/supervisor in a timely manner.
Assists supervisor/project managers in preparing and managing correspondence, reports, and documents
Implements and maintains a simple record keeping system for daily activities and future plans.
Ensures the smooth operation and escalates pending issues.
Responsible for onboarding and continuous follow up with technology users
Perform other tasks assigned by Aeloi Technologies.

Qualifications

Bachelor’s in technology-related fields
At least 2 years’ of work experience in a related field is required
Comfortable traveling to remote project sites for regular monitoring and training for clients
Fluency in both written and spoken English and Nepali.
Computer operation skills, such as email, Microsoft Office Suite, and other technology platforms are required.
Familiarity with software such as Confluence/Jira/Asana/Trello
Familiarity with Core Banking Systems
Must be comfortable teaching others to use our technology.
Ability to manage your work within agreed timelines and prioritize important activities
Willing to learn and improve. Values open and transparent communication. Great customer service attitude.
Takes initiative to solve problems, provide feedback, and continuously improve
Must be a self-starter and team player

Application Method

Remuneration will depend on your experience level. Please send your salary expectations with your application. The employment period is from February 2021 to July 2021, with a high possibility of extension for great performance.

To apply, please send your CV, cover letter, and salary expectation to careers@aeloi.com by 31 January 2021.

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